This Privacy Policy is intended to inform you about the personal data that is collected from you, how your personal data may be used and disclosed, how you can control the use of your personal data, and how your personal data is protected when you use our Website/Application. We do not sell your personally identifiable information; however, we may share the same with third parties who assist us in conducting our business, operating our website/Application, or servicing you, so long as those parties agree to keep this information confidential.
How we gather information while you are availing our services:
i. Information you voluntarily submit; and
ii. Information not directly submitted by you
iii. Information we receive from others
In order to avail the service you provide the following information:-
a) While registering for our service, you share with us your personal data, such as name, email, mobile, Address, Gender, DOB, Languages Company related information like GSTIN, Directors Name, Phone Number, email, Address, PINCODE, Industry type, Products, Applications and sensitive personal data such as your Identity proofs, Aadhar card and GSTIN that will be shared with third party for verification.
b) When you avail for a paid service, you provide us or our payment service provider with the sensitive personal data such as your Bank account, debit or credit card number or UPI.
c) Details shared with our customer care team. (This information is used to monitor or for training purposes, sharing it with third parties and to ensure a better service).
d) Information not directly submitted by you
We collect information about your activity on our services, such as date and time you logged in, features you’ve been using, searches, clicks and pages visited by you, your interaction with other users including messages exchanged.
We collect information from and about the device(s) such as IP address, device ID and type, device-specification and apps settings, app error reports, browser type and version, operating system, identifiers associated with cookies or other technologies that may uniquely identify your device or browser;
a) we use the information submitted by you to provide the Service.
b) manage your account
c) provide you with customer support;
d) conduct research and analysis about your use of our services for providing better services using AI.
e) communicate with you by email, phone about services, promotions or offers that may be of your interest.
a. With other users
We publish the information shared by you with other users to provide the services. The information so published is provided by you and be cautious as to what you share with other users.
b. With our service providers and partners
We may use third party service providers to provide website and application development, hosting, maintenance, backup, storage, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. All of our service providers and partners agree to strict confidentiality obligations and data protection.
c. With law enforcement agencies
We will disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, other members’ interest and protection and/or comply with a judicial proceeding, court order, or legal process served on us.
You have been provided with tools to manage your information. You have the rights to access, rectify, update information that you provided to us and that’s associated with your account directly by logging into your account.
a) Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability or variations of those terms). You can request a copy of your personal information by putting in such a request here.
b) If you believe that the information we hold about you, are no longer entitled to use it and you want to delete or object to its processing, please contact us here. Please note, however, we may need to retain certain information for record-keeping purposes, to complete transactions or to comply with our legal obligations and applicable territorial laws.
c) Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your above-mentioned information.
d) For your protection and the protection of all our users, we may ask you to provide proof of identity to accommodate your requests.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our possession, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and protected with the best encryption software in the industry. We follow generally accepted industry standards to protect the personal information submitted to us. All your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you have any questions about the security at our website, please email us help@agentsat.com
We keep your personal information only as long as you use our service and also as permitted/required by applicable law. In practice, we delete or anonymize your information upon deletion of your account, unless the same is required for to comply with legal obligations, fraud prevention, take actions we deem necessary to protect the integrity of our website or our users, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. We retain information for better services, and we only use the information to analyse about the use of our Services, not to specifically analyse personal characteristics about you.
If we make any change to our privacy policy, we will send an email communication about the update so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify you by way of an email. We will give you a choice as to whether or not we can use information in this different manner and act accordingly.
This cookie policy will apprise you with information on how AVAH NEXTGEN PRIVATE LIMITED (We/Us/Our/[AVAH NEXTGEN PRIVATE LIMITED]) uses cookies installed on your devices. The use of cookies may sometimes be related to personal data collection and processing, therefore we recommend you to read our Privacy Policy, which is available on our Website www.agentsat.com if you wish to know how we use your personal information.
What are cookies and what do we use it for?
A Cookie is a small text file that a website stores on your computer system, tablet, mobile phone or any other device, information relating to your navigation on that website. Cookies are important to providing services online in that they facilitate and improve browsing on a particular website and provide a more user-friendly experience (“Cookie/Cookies”).
For example, cookies can help a website remember your preferences (language, country, etc.) and patterns (interests of the users, quicker searches etc.) while browsing and on future visits. On occasion, if a website has obtained your informed consent in advance, it may use cookies, tags or other similar devices to obtain information that enables it to show you, either from its own website or from a third-party website or any other means, advertising based on the analysis of your browsing habits.
What type of Cookies do we use?
We use different types of Cookies – Session Cookies and Persistent Cookies. Session Cookies exist just for your session on our Website and Persistent Cookies exist for a period of time after your visit. First party Cookies are Cookies set by our Website and third party Cookies are set by third party platforms. We utilize both Session and Persistent cookies, and first and third party cookies.
We also use Cookies for different purposes. For example, we use some Cookies to provide seamless Services when you complete a purchase, or where you have products in your cart but have not completed the purchase (so we can inform you of this and provide assistance) and other Cookies to improve our use of advertising to make it relevant to you.
To assist you, we’ve provided a more detailed explanation of the types of Cookies we use below categorized by the purpose of the Cookies.
Essential Cookies: These cookies are essential for the operation of the Website. They include, for example, Cookies that enable you to log into secure areas of the Website, progress or complete a purchase or make use of other online services that we provide. They also include cookies that help us understand how you use our Website, allowing us to improve the overall experience without being able to identify or target you or any other customer individually. If you disable these Cookies then you may not be able to use the Website fully or at all.
Functional cookies: These cookies are used to recognize you when you return to the Website. This enables us to personalize our content for you, greet you by name, provide your details if you are registered and remember your preferences (for example, your choice of language or region) and to identify to you say where you don’t complete a purchase (so we can inform you of this and provide assistance).
Marketing cookies: These cookies record your visit to the Website, the pages you have visited and actions you have taken. We will use this information to make our advertising displayed on other platforms (by third party advertising providers) more relevant to you. We may share this information with third parties for this purpose, for example, we may serve you a relevant advertisement based on your browsing history on our Websites/Platforms. We also use third party Cookies so we can personalize our advertisements to you and to help us analyze your behavior. Our third party advertising providers set anonymous Cookies on other websites that we advertise on. If you receive one of those Cookies, we may then use it to identify you as having visited that site if you later visit our Website. We then personalize our advertisements to you based on this information.
What do we not do with the cookies?
We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc. in the Cookies we use.
Who uses the information stored in Cookies?
The information stored in the Cookies from the Website is used exclusively by [AVAH NEXTGEN PRIVATE LIMITED], except for those identified below as “third-party cookies”, which are used and managed by external entities like google analytics to provide services requested by us to improve its services and your experience when browsing the Website.
How can I manage the use of Cookies on this website?
We take your explicit consent on how we can use cookies when you visit our Website. However, you can always change your preferences at any time by visiting Cookie Settings.
You will be able to activate or deactivate Cookies according to your preferences, except for any Cookies that are strictly necessary for the functioning of the Website. Do note that blocking certain Cookies may affect your experience in using the Website and its functioning.
If you prefer to avoid the use of Cookies on this page, taking into account the above-described limitations, you must first disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this Website. You may use this option for preventing the use of Cookies at any time.
Activating/deactivating cookies settings is specific to each browser that you are using. Accordingly, if you configure cookies settings in one way on one device and want the similar settings to work on another device, you must enable the same options on the other device.
